Following the unprecedented incident in the parade ring on Saturday 12th February we are very sorry for any distress or inconvenience this caused our racegoers.
In respect of these events, we have decided to amend the standard abandonment policy for this fixture and have increased the refund level to our customers.
Pre paid tickets and Entry Packages
Customers who purchased tickets or entry packages by credit or debit card prior to the race meeting will not need to contact the racecourse and will automatically be refunded 100% to the card they made payment with.
Please allow up to 15 working days for the refund to be processed.
Tickets and Entry Packages purchased on the day
Customers who purchased any tickets on the day are required to send their tickets along with a self addressed envelope to:
Newbury Racecourse
The Racecourse
Newbury
Berkshire
RG14 7NZ
We are unable to process refunds without the original tickets being returned.
Please allow up to 15 working days for the refund to be processed.
Tickets must be received by Monday 14 March 2011 in order to qualify for refund.
Hospitality, Dining & Annual Box Holders
Guests will be entitled to a full refund on the package purchased. Any drinks purchased on the day over and above the hospitality or dining package will not be refunded. To apply for a refund please contact the sales team by Friday 25 February 2011 on 01635 40015 or
info@newbury-racecourse.co.uk
Please allow up to 15 working days for the refund to be processed.
Racecards
Customers who purchased racecards should send the racecard along with a self addressed envelope to:
Newbury Racecourse
The Racecourse
Newbury
Berkshire
RG14 7NZ
Racecards must be received by Monday 14 March 2011 in order to qualify for a refund.
We are unable to process refunds without the purchased racecard being provided.
Please allow up to 15 working days for your refund to be processed.
Alternatively exchange your racecard at one of our outlets on Friday 4 or Saturday 5 March or Friday 25 or Saturday 26 March.
Racecards included in hospitality, dining or entry package do not qualify.
